Answer: You will have several shipping options offered to you once you get to the Shipping and Handling portion of the ordering process. It will give you an estimated time of arrival. The shipping prices are calculated based on your address and value, weight and dimension of your parcel. For orders under 1kg (2lbs), the shipping and handling costs are typically under CDN$15. If you have any questions concerning the shipping fees offered, please E-mail

Please note that we use Canada Post for all shipping. Delivery time to Canadian addresses is usually between two to ten business days. Most parcels going to the U.S.A. typically arrive between two to four weeks by Surface mail, or two to ten business days if you selected Xpress Post USA. Overseas orders can take between three to five weeks to get to destination via Surface mail.

Answer: Unfortunately, no. We are a true e-commerce store, and the thousands of items we offer would fill a phone book! Finding the product you are looking for is actually simpler on our Internet site than it ever could be in a catalogue. Use the convenient categories listed on the left margin to find a selection of products. To find a specific product or brand, use our search engine. You can search our entire site content by keyword, product name, category, manufacturer or UPC (product) code.

Answer: Since we are a Canadian based commerce, we list our prices are in Canadian Dollars. We do, however, show an approximate U.S. price on our site for your convenience. Your credit card will be charged in Canadian Dollars. Your bank will automatically convert to your home currency based on existing exchange rates.

4. What if I do not want to pay by Credit Card?

Answer: Even though our site is secure, we understand that you might not want to give out your information online. You may go through the ordering process and choose "phone/fax" as your method of payment. Please note that this might make the ordering process a little longer. If you do not have a credit card, you have the option to transfer funds directly from your bank account to our bank account. Please contact our Sales Representative at 1-888-689-9890 or 1-613-234-4643 extension 230 for more information.

5. I have a complaint concerning your products.

Answer: Please note that we are NOT the manufacturer of the products we carry. Usually, the manufacturers' contact information is mentioned on the package of most products. If you wish to return a product, please contact us first for specific return instructions and to receive your return authorization number.
Please note that we do not accept returns of opened items or items returned more than 30 days after delivery.

You can trace a parcel if it was shipped inside in the United-States. click here!
Parcel shipped in Canada or worldwide: click here!

Answer: If for any reason, you are unhappy with your purchase, simply call or email us to discuss reimbursement options and procedures. In order to receive a credit or refund, you will need a Return Authorization Number from Feelbest.com prior to returning your purchase. Please note that WE WILL NOT REFUND parcels that do not have a Refund Authorization Number indicated on the package. NO REFUNDS will be offered on products that have been opened or items returned more than 30 days after delivery. Refunds will only be granted with the original receipt included in the parcel.

If your parcel arrived late or damaged: 
Please call our office on the last day of expected delivery or as soon as the parcel is received damage. NO REFUNDS will be offered on products items returned more than 30 days after delivery.